Privacy Policy
Effective date: September 29, 2026
Growth Harbor Automations LLC ("Growth Harbor", "we", "us"), the company behind Growth Harbor Systems, builds and operates AI chat assistants that local businesses use to answer customer messages and book appointments. This policy explains what information our assistants and this website handle, why, and what choices you have.
Who we act for
When you message a business that uses one of our assistants (for example, through its Facebook Page on Messenger), we process your information on behalf of that business so it can answer you and schedule your service. The business decides how it uses your booking details. If you have questions about a specific booking, you can contact the business directly or write to us.
Information we collect
Through the chat assistant we may collect:
- Your Messenger user ID for that business Page, which lets the assistant reply to you and keep track of the conversation.
- The content of the messages you send and the assistant's replies.
- Details you choose to give us to book a service: your name, phone number, service address, vehicle information (make, model and year) and your preferred date and time.
- Appointment details: the service booked, date, time, price quoted and booking status.
This website does not use cookies, analytics or advertising trackers.
How we use your information
- To reply to your messages and answer questions about services, prices and availability.
- To create, confirm and manage your appointment in the business's calendar.
- To send you messages related to your appointment, such as reminders or a follow-up after your service.
- To pass your request to a person at the business when you ask for one or when the assistant can't help.
- To keep the service secure and fix problems.
We do not sell your personal information and we do not use it for advertising.
Service providers we share information with
We only share information with providers we need to run the service:
- Meta Platforms, to receive and send messages through Facebook Messenger.
- OpenAI, to generate the assistant's replies from the conversation.
- Google, to check availability and create appointments in Google Calendar.
- Our hosting provider, which runs the servers and database where the service operates.
We may also disclose information if required by law or to protect the rights and safety of our clients, their customers or us.
Google user data
Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We access a business's Google Calendar only to read availability and create or manage the appointments booked through the assistant.
How long we keep information
Conversation history is deleted automatically no more than 30 days after your last message. Appointment records are kept for as long as the business needs them to provide the service and meet its legal and accounting obligations, and are then deleted.
How we protect information
Information is stored on secured servers, sent over encrypted connections (HTTPS) and accessible only to the people who need it to operate the service.
Your choices and rights
You can ask us to access, correct or delete the information we hold about you at any time. To delete your data, follow the steps on our Data Deletion page or email us. You can also stop using the assistant at any time by no longer messaging the business Page.
Children
Our service is not directed to children under 13, and we do not knowingly collect information from them. If you believe a child has sent us information, contact us and we will delete it.
Changes to this policy
If we change this policy, we will update it on this page and change the effective date above.
Contact
Growth Harbor Automations LLC, Ohio, USA
Email: growthharborsystems@gmail.com